Privacy & Policy
This Privacy Policy explains how Mapchine LLC (“Mapchine,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit mapchine.com (the “Site”) or purchase products or register for offerings through our online store (the “Shop”).
Company Contact
Mapchine LLC
Address: 329 Winters Mountain Rd, Dahlonega 30533, USA
Support: solutions@mapchine.com
Legal: legal@mapchine.com
By using the Site or Shop, you agree to this Privacy Policy.
1. Information We Collect
A. Information you provide to us
We may collect information you provide directly, including:
- Contact information: name, email, phone number
- Account information: login credentials (if you create an account)
- Order and shipping information: billing address, shipping address, purchase history
- Customer support: messages, attachments you send us, and related details
- Bookings/registrations: details needed for courses, workshops, and tours (e.g., attendance details)
- Optional safety/emergency info (tours/field activities): emergency contact, dietary restrictions, accessibility needs, or other info you choose to provide
B. Information collected automatically
When you use the Site, we may automatically collect:
- Device and usage data: IP address, browser type, device identifiers, pages viewed, timestamps, referring URLs
- Cookies and similar technologies: to enable Site functionality and analytics (see Section 6)
C. Payment information
Payments are typically processed by third-party payment processors. We may receive transaction confirmations and limited payment details, but we do not store full payment card numbers when a third-party processor is used.
2. How We Use Information
We may use information to:
- Provide and operate the Site and Shop
- Process orders (including international shipping), deliver digital products, and provide receipts
- Register you for courses, workshops, and tours/field experiences
- Provide Services, respond to inquiries, and offer customer support
- Improve our offerings, content, and user experience
- Detect, prevent, and address fraud, abuse, or security issues
- Comply with legal obligations and enforce our Terms and Conditions
3. How We Share Information
We may share information in the following ways:
A. Service providers
We share information with vendors who help us operate (e.g., hosting, analytics, customer support tools, shipping carriers, email delivery, payment processing). They are authorized to use personal information only as needed to provide services to us.
B. Business transfers
If Mapchine is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.
C. Legal and safety
We may disclose information if required by law or if we believe disclosure is necessary to:
- Comply with legal process
- Protect rights, safety, and security of Mapchine, our users, or others
- Prevent fraud or enforce our agreements
4. “Selling” or “Sharing” Personal Information; Targeted Advertising
We do not sell personal information for money.
Some state privacy laws (including California) define “sale” and “share” broadly, including certain disclosures for advertising purposes. If we engage in targeted advertising that qualifies as “sharing” or “sale” under applicable law, we will provide appropriate opt-out mechanisms and honor recognized opt-out preference signals where required.
5. Data Retention
We retain personal information only as long as reasonably necessary for:
- Fulfilling orders and providing services/offerings
- Maintaining business and financial records
- Resolving disputes
- Enforcing agreements
- Complying with legal obligations
Retention periods may vary depending on the type of information and purpose.
6. Cookies and Similar Technologies
We may use cookies, pixels, local storage, and similar tools to:
- Keep the Site working (security, session management, shopping cart)
- Remember preferences
- Understand Site performance and usage (analytics)
You can control cookies through your browser settings. Some Site features may not work properly if cookies are disabled.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
For general guidance on data security expectations and practices, see the Federal Trade Commission business guidance on data security.
8. Children’s Privacy
The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us at legal@mapchine.com.
9. Your Privacy Rights (U.S. State Disclosures)
Depending on where you live and how we process data, you may have rights such as:
- Access to the personal information we hold about you
- Correction of inaccurate personal information
- Deletion of personal information (subject to exceptions)
- Opt out of certain processing (e.g., targeted advertising, and in some states “sale”/“sharing”)
- Obtain a copy of your information (data portability)
How to submit a request
Email legal@mapchine.com with subject line: “Privacy Request”. We may need to verify your identity before fulfilling your request.
Response timing
Where applicable (for example, Virginia), laws may require responses within a set timeframe (often 45 days, with possible extensions).
Universal opt-out signals
Some state laws (including Colorado) require honoring universal opt-out mechanisms for certain opt-outs (such as targeted advertising), where applicable.
10. International Users
If you access the Site from outside the U.S., your information may be processed in jurisdictions that may have different data protection laws than your home country. By using the Site, you understand your information may be transferred and processed in those jurisdictions.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date above indicates when it was most recently revised. Continued use of the Site after changes means you accept the updated policy.
Last Updated: February 2, 2026